Multi-branch booking & scheduling
Bookings, deposits and automated reminders in one system.
Custom Solutions
Challenge
Branches ran bookings on paper and chat apps — double bookings and no-shows were routine, deposits had no consistent flow, and month-end revenue was hard to verify.
Solution
One booking platform: synced branch calendars and staff rosters, online deposit payments, automated LINE/SMS reminders, and a back office reporting per-branch revenue and peak hours.
Process
Consolidating the rules
Laid every branch’s paper-and-chat scheduling habits on the table and consolidated them into one rule set — slot lengths, services, rosters, deposit terms. Where branches disagreed, the owner settled each rule before any code was written.
Booking bound to deposit
Online bookings write straight into the branch calendar, making double-booking structurally impossible; a slot is only locked once the deposit clears. Double bookings and zero-cost no-shows were both solved at the flow-design level.
Pilot one branch, then roll out
Piloted at a single branch first, fixing the workflow issues that only surface on the floor, then onboarded the rest in batches. Automated reminders and per-branch revenue reporting landed once the rollout was stable.
Deliverables
- Online booking front end
- Branch & roster management
- Deposit payment integration
- Automated reminders
Results
- -45%no-show rate
- 20,000+reminders / month
- 8branches onboarded
FAQ
The question is what no-shows and double bookings cost you, not how many branches you have. A single shop can start with online booking plus deposit locking — the recovered no-show losses usually pay it back quickly — and added branches slot straight in later.
Phone and walk-in bookings continue as before — staff enter them in the back office, into the same calendar, with the same double-booking protection. Online is an additional door, not a forced habit change.
You set the deposit rules — deposits can apply only to high-risk slots or services, or across the board; the system just enforces them. Here, no-shows fell 45% after launch, and what disappeared was mostly bookings that were never going to show up.
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