Maintenance & Support
Launch is just the start — long-term stability is the point.
We provide hosting, updates and long-term operations for websites and systems, handling version upgrades, security patches and troubleshooting.
How it works
We set a maintenance schedule and response process based on how critical the system is, perform regular updates and health checks, and respond to incidents within agreed timeframes with a record of every fix.
What this covers
- Hosting and domain management
- System and package version updates
- Security patching and monitoring
- Incident troubleshooting and emergency support
- Regular health checks and optimisation advice
After launch: how we look after it
You don’t need an in-house engineering team for this. Once we manage your site or system, updates, backups, security and monitoring are on us — most issues we spot and fix before your customers ever notice.
- 主機代管與網域管理
- 定期備份與還原演練
- 安全性修補
- 系統與套件升級
- 24 小時監控告警
- 效能健檢與調校
- SSL 憑證管理
- 緊急故障處理
- How routine maintenance runsMonthly health checks and updates. Every upgrade is validated in a staging environment first, then applied off-peak — near-invisible to you and your users.
- When something breaksMonitoring usually catches problems before users do. We respond within agreed timeframes, roll back to the last stable version when needed, and follow up with a full incident record.
- What you receiveA plain-language monthly report: what was updated, how the system is doing, and what we recommend next. Fixed fee — no surprise invoices.
Need new features or a full rebuild? That’s development work — we handle that end-to-end too.See System Development
FAQ
Yes. We start with a full health check and documentation audit, report the risks and recommendations, then take over — you will know exactly where your system stands.
A fixed monthly fee, sized by system scale and response-time needs. Work beyond the agreed scope is quoted separately — never a surprise invoice.
Within agreed response times (typically one business day; faster tiers available). Monitoring usually catches issues before users do — most fixes start before anyone reports them.
Monitoring and alerting, scheduled updates and security patching, backup verification with restore drills, incident response, and regular health reporting. New feature work sits outside the agreement and is quoted separately, with the boundary written into the contract.
Yes. Tiers scale with the response time and coverage you need. Monitoring-only, with incident work billed as it arises, is a common choice for teams that have engineers but no on-call rotation.
Yes, with the agreed notice period and no long lock-in. On exit we hand back system access, configuration documentation and a handover brief, so taking it in-house or moving to another team is straightforward.
No monitoring, so customers always find the problem first and you learn about it hours into the outage. We treat monitoring and alerting as the starting point of maintenance rather than an upsell — you should know before the complaints arrive.
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