Maintenance & Support
Launch is just the start — long-term stability is the point.
We provide hosting, updates and long-term operations for websites and systems, handling version upgrades, security patches and troubleshooting.
How it works
We set a maintenance schedule and response process based on how critical the system is, perform regular updates and health checks, and respond to incidents within agreed timeframes with a record of every fix.
What this covers
- Hosting and domain management
- System and package version updates
- Security patching and monitoring
- Incident troubleshooting and emergency support
- Regular health checks and optimisation advice
After launch: how we look after it
You don’t need an in-house engineering team for this. Once we manage your site or system, updates, backups, security and monitoring are on us — most issues we spot and fix before your customers ever notice.
- 主機代管與網域管理
- 定期備份與還原演練
- 安全性修補
- 系統與套件升級
- 24 小時監控告警
- 效能健檢與調校
- SSL 憑證管理
- 緊急故障處理
- How routine maintenance runsMonthly health checks and updates. Every upgrade is validated in a staging environment first, then applied off-peak — near-invisible to you and your users.
- When something breaksMonitoring usually catches problems before users do. We respond within agreed timeframes, roll back to the last stable version when needed, and follow up with a full incident record.
- What you receiveA plain-language monthly report: what was updated, how the system is doing, and what we recommend next. Fixed fee — no surprise invoices.
Need new features or a full rebuild? That’s development work — we handle that end-to-end too.See System Development
FAQ
Yes. We start with a full health check and documentation audit, report the risks and recommendations, then take over — you will know exactly where your system stands.
A fixed monthly fee, sized by system scale and response-time needs. Work beyond the agreed scope is quoted separately — never a surprise invoice.
Within agreed response times (typically one business day; faster tiers available). Monitoring usually catches issues before users do — most fixes start before anyone reports them.
Ready to get started?
Start a project